Helping people deal with the unexpected

Australian-owned, Eric Insurance is a leading general insurer with more than 20 years of experience in the automotive insurance industry. We’re all about making things better for our people, partners, and customers, to promote long-lasting relationships. We focus on delivering the best quality products and providing exceptional customer service and outcomes.

Our values

Do right by people

Treat all people on face value and do the right thing.

Simplicity

We believe simple is better.

Enjoying the journey

It’s an adventure to be enjoyed by our entire team.

We love cars and motorcycles

There’s just something about them.

Our Customer Promise

Our culture

At eric, we’re carefully nurturing the development of our culture to align with our business strategy, and our people are a big part of that. Having a team that embraces our values will help us deliver the results we need to be an employer of choice and achieve the business strategy.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company’s goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated — which is surely the highest standard.

Richard Branson

The internal customer experience determines the external customer experience.

Shep Hyken

Build a business that puts its people first. Work with partners who share your same progressive and inclusive values. Focus on delivering a great customer experience, and success will come. Make business a force for good. Stay positive; attitude is everything.

Richard Branson

It is not the employer who pays the wages. He only handles the money. It is the customer that pays the wages.

Henry Ford

Working with eric

Remuneration

We annually review salaries and periodically check the market to ensure our team members are fairly and appropriately rewarded.

Employee Benefits

We offer great discounts on motor insurance for you and your immediate family. We also have vehicle purchase deals through our partners, and annual flu shots. Get your car cleaned onsite at discounted rates (head office only).

Career Planning

Thinking of a different role that may suit you better? Looking to plan your progression into a new area? Ask your manager to organise a chat with the leader responsible for that department to find out what you need to do to achieve your aspirations. Ask another team member to mentor you. Let P&C know what you would like to do in the future, so they know when a position is coming up that may suit you.

Advertising internally & externally

You are encouraged to apply for new roles in the business. Where possible, new roles will be advertised internally. We will always treat you fairly, with due regard for your experience, qualifications and capabilities. We will provide feedback on how to develop skills if you are unsuccessful.

Social Club

We have a great Social Club program to provide more value to you. Events, discounted offers, snacks and services are available.

Reward & Recognition

A tailored program that rewards and recognises each individual that exceeds expectations.

Employee Assistance

You and eligible family members can access confidential coaching, counselling and wellbeing services provided by Benestar on behalf of us.

Manager Assist

If you’re a manager, you can access direct support from our leadership team, P&C or confidentially through managerAssist, a telephone advisory service paid for by us to assist you to deal with difficult or complex people issues.

Training

Looking for development? We have partnered with Udemy to offer online learning courses. We also offer many courses relevant to our industry and we are planning to keep adding to these. Get certified for Financial Services and first aid. Attend internal training sessions. Research courses that may help with your development or have a chat to P&C for some assistance.

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Our values are part of our DNA

Empowerment

We strive for a culture that empowers our people to be proactive, talk straight and have brave, honest conversations.

Real people

Our entire team endorse a genuine, approachable and open-door style that supports agile decision making.

Innovation

As a different kind of insurance company, we passionately challenge average to lead the market with new ideas, making things better for our people, partners and customers.

Customer centric

We put our partners and customers at the centre of everything that we do and focus on treating them fairly with value-for-money products and services.

Our People

Board of Directors

Mark Valena
Chair & Non-Executive Director

Mark Valena is an experienced chief executive and director, with over 40 years of experience as a director, executive, consultant or auditor in the general insurance and health insurance sectors. Mark is also a Chartered Accountant and a Graduate of the Australian Institute of Company Directors. Mark has worked for organisations that participate in the same markets and distribution channels as eric and well understands the importance of delivering value to customers.

Paul Myers has more than 35 years’ experience in the automotive industry. Paul spent 20 years with AGC, before becoming a Director of Premium Warranties Australia and dealing in underwritten warranty insurance products as well as discretionary warranty products. Paul was also a director of Motorsure and Australian Dealer Insurance.

Robyn Bateup is a qualified Actuary with over 25 years of experience in the general insurance industry, advising corporate and government entities. Robyn is also a Graduate of the Australian Institute of Company Directors. Robyn has extensive experience in eric’s product lines, including having been eric’s Appointed Actuary prior to 2016. Among her many skills, Robyn brings risk management, governance, pricing, regulatory, financial and actuarial expertise to the Board. Robyn is currently a Director of Medical Insurance Australia Pty Ltd and has also been an elected Council member of the Actuaries Institute.

Lee is an experienced Chief Executive and Director, with over 20 years of Business experience. Lee holds various Board roles and Senior Management positions across all business cycles from early, growth and maturity within several industries including automotive. Lee holds a Bachelor of Business (Accounting), is a Certified Practicing Accountant, a Registered Tax Practitioner, and a member of The Australian Institute of Company Directors. Lee is currently accountable for the management and performance of multiple investment portfolios and operating businesses owned by a group of Successful Entrepreneurial business leaders.

Jamie Johnson has in excess of 35-year experience in the Automotive industry. His experience spans Dealer, Finance and Insurance business having owned and operated Warranty Companies, Finance broker business, dealerships and many more. Jamie was the major shareholder and MD of Presidian Group for a number of years before its sale to Macmillan Shakespeare. Jamie brings a wealth of knowledge and experience to the Eric Board.