Comprehensive Car Insurance

Yes, learner drivers are able to drive the vehicle as long as they are supervised by one of the nominated drivers listed on the policy and they comply with any applicable State laws. Normal age and driving history excesses will apply. See your policy for details.

Yes, the vehicle listed on the policy can be changed provided:

• Your policy is for Car Insurance only. If you have another type of policy such as Tyre and Wheel, it will need to be cancelled instead;
• The new vehicle meets our underwriting criteria and target market determination;
• You advise us of the new vehicle details within 14 days of its purchase;
• You pay to us any additional Premium as advised by us; and
• The vehicle does not have any existing damage including but not limited to accident, rust, or hail.

You can change this on your policy by contacting your Customer Service team on 1800 999 977 or through our online form here.

Once the transfer is complete, you’ll receive your updated policy documents to verify the change.

The following information is provided to assist you in the event of an incident and some information about how to lodge a claim with eric. Please download the documents and keep them in your glovebox: Accident Claim Form & Accident and Claim Assistance Guide.

You can lodge a motor vehicle claim in one of three ways:

1. Call us on 1800 999 977 24 hours / 7 days a week to lodge your claim over the phone, or
2. You can lodge your claim online, or
3. Download a claim form, complete it and email it to claims@ericinsurance.com.au, or post it to PO Box 9106 Scoresby VIC 3179.
Motor Vehicle Accident Claim Form Download
Motor Vehicle Theft/Attempted Theft Claim Form Download
Motor Vehicle Malicious Damage Claim Form Download

Ensure that you provide a detailed incident description, including details of any other party involved. We will also require a copy of the front and back of your driver’s licence as well as the licence of anyone driving the car or responsible for the car at the time of the accident. We may also request additional information and documentation to assist with the processing of your claim.

Take all reasonable steps to prevent or minimise further loss, damage or liability. Provide us with all additional information and help which we may reasonably require to process your claim, for example obtaining your driving or criminal history, if applicable, when requested. Assist us to recover, in your name, any amount we have paid on your claim, from the person who caused you to suffer the loss or damage. Provide us with an opportunity to inspect any loss or damage before you have repairs carried out. Assist with any investigation of the circumstances of your claim.

If you have been involved in an accident and have received a demand for payment from the other person (or their insurer), contact us as soon as possible to lodge a claim.

If you’ve already lodged a claim, send us any demand for payment that you have received via email claims@ericinsurance.com.au or post to PO Box 9106 Scoresby VIC 3179.

Do not admit, deny or negotiate any claim with any person without eric’s prior consent or approval.

Notify the Police and then us immediately if your motor vehicle is stolen, maliciously or intentionally damaged. If your vehicle has been recovered after a theft, it should not be driven until it has been assessed by us.

If your vehicle is stolen during the Period of Insurance we will pay the reasonable cost of hiring a similar vehicle up to $500. Contact us on 1800 999 977 for further information, or to arrange a hire vehicle. This benefit is for Comprehensive Insurance policyholders only.

We have a network of recommended and preferred repairers from which you can choose to repair your vehicle. We will only pay repairs to a licenced repairer authorised by us. You can choose a repairer outside our network however, we may not authorise the repairs and we will then pay you the reasonable cost of repairs as determined by us, based upon quotations from repairers we choose.

Yes, if you have selected the Windscreen cover option, you are covered for the repair or replacement of one front windscreen per policy period, up to the maximum value specified in your policy document. This benefit is for Comprehensive Insurance policy holders only.

We will pay up to $300 for essential repairs to your vehicle following damage during the Period of Insurance to enable you to reach your destination or place of safety. This benefit is for Comprehensive Insurance policy holders only.

Please use a transactions account for any direct debit payments as we are unable to take payments from a savings account.

If you originally set up your policy with a savings account, you can change this by contacting our Customer Service team on 1800 999 977 or through our online form here.

Don’t forget to make sure you have enough money in your account so that your payment is successful!

Fraudulent insurance claims ultimately cost everybody who takes out insurance. It imposes additional costs on honest policyholders and wastes valuable time and resources.

If you suspect somebody has made an exaggerated or fraudulent insurance claim, you can help by calling us on 1800 999 977.

You can also anonymously contact the Insurance Council of Australia fraud taskforce 24-hour Insurance Fraud Hotline: 1300 600 444.