1800 999 977

eric Insurance | Car & Motorcycle Insurance Online

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Interpreter Service Users

If you have limited English and wish to book an interpreter to assist with your insurance enquiry,
please call us on 1800 999 977 so that we can arrange the Interpreter Service on your behalf.

National Relay Service Users

If you’re hearing-impaired or speech-impaired, contact the National Relay Service

Voice Relay number: 1300 555 727 or 1800 555 727, and ask for 1800 999 977
Teletypewriter (TTY) number: 133 677 or 1800 555 677, and ask for 1800 999 977

#General-Enquiry

gen enquiry

General Enquiry

Phone 1800 999 977

Mon-Fri: 8:30am-6pm AEDT

#make-a-claim

Make a Claim

Phone 1800 999 977

Mon-Fri: 8:30am-6pm AEDT

#manage-policy

manage policy

Manage Your Policy

Phone 1800 999 977

Mon-Fri: 8:30am-6pm AEDT

#make-payment

payments

Make a Payment

Phone 1800 999 977

Mon-Fri: 8:30am-6pm AEDT

#customer-support

Customer Support

Phone 1800 999 977

Mon-Fri: 8:30am-6pm AEDT

#feedback

feedback and complaints

Feedback & Complaints

Phone 1800 999 977

Mon-Fri: 8:30am-6pm AEDT

General enquiry

If there's something you'd like to ask, simply fill out your details in the form below along with a short message. We'll be in touch as soon as we can.

    Let's start your claim
    Before you make a claim, select the relevant product below to see what information we’ll need from you and the best way to contact us.
    Choose your insurance cover
    Start your claim

    Manage your policy

    If you have questions about your current policy, want to make changes to a policy or update your details, we're here to help. Enter your details below to get started.

      Make a payment

      To make your life easier, eric offers several flexible ways to make payments for your insurance.

      Monthly Instalments

      If your payment has unexpectedly dishonoured and you wish to get your payments back up to date, click here to access our Catch-Up Payment form.

      Annual / Full Payment / Renewal

      If you have recently dishonoured with your annual payment or wish to alter your payment method to annually payable, our easy to follow and convenient form provides you with several options that will assist you to correct any dishonoured payments.  You can also renew your policy to ensure your vehicle continues to be protected with eric. Click here to access our Pay in Full Dishonour & Renewal Payment Form.

      Please note: If you elect to direct debit from a Bank Account, you must nominate a transaction account for the debit to be successful.  If you nominate an online savings accounts for your instalment payment, the debit may dishonour.

      This form is powered by DocuSign and is a private, secure, and trusted solution that protects your information. To view eric’s Privacy Policy, please click here.

      Customer support

      At eric, we pride ourselves on our customer support. If you have any questions regarding our products or services, please complete the form below and one of our friendly team members will contact you shortly.

        Feedback & complaints

        If you have any feedback for us, it would be great to hear from you. We're always striving to make things better and your feedback is invaluable in our pursuit to deliver the best experience possible.




          Consumer resolutions

          Customer satisfaction is of the upmost importance to us. If you have a complaint, please give us the opportunity to try to resolve your complaint. We have an internal procedure for dispute resolution, so if at any time our products or services have not satisfied your expectations you can contact us to lodge a complaint. If you are not satisfied with our initial response, your complaint will be referred for review by the Customer Resolutions Leader who will respond to you within 15 business days. If the complaint is still not resolved to your satisfaction, you can ask for your complaint to be referred to our Internal Dispute Resolution (IDR) Committee for review. The IDR Committee members are independent and have the authority to review the decision. The IDR Committee will inform you of the final decision within fifteen business days.

          Complaints can be made in the following ways:

          Australian Financial Complaints Authority

          If your concern still remains unresolved to your satisfaction, you can seek an external review of the decision by contacting the Australian Financial Complaints Authority (AFCA) within two years of us informing you of our final decision. AFCA is without cost to you and the decision of the AFCA is binding on us.

          Code of practice

          The Insurance Council of Australia (ICA) has developed a voluntary General Insurance Code of Practice to which we are a signatory. This Code aims to raise the standards of practice and service within the general insurance industry and it includes, but is not limited to, the following:

          • We will only ask for, and take into account, relevant information when selling insurance;
          • Our representatives will act in an honest, fair, efficient and transparent manner;
          • We will respond to routine requests for information within 10 business days; and
          • We will keep you informed of the progress of your claim.

          To obtain a copy of the code visit www.codeofpractice.com.au

          Our Promise to You

          At eric, we put the customer at the centre of everything we do. We are not only committed to assisting you when something unexpected happens to your vehicle. If something unexpected happens in relation to your claim or policy, we are equally as committed.

          The following 10 dispute handing principles apply to eric, its employees and representatives when responding to a customer dispute.

          1. We act fairly, honestly and transparently in the handling of all disputes.
          2. Our dispute resolution team is independent from other teams at eric and considers each dispute on a case-by-case basis.
          3. Our dispute resolution process is 100% free. There is no cost to you at all to lodge a complaint internally or externally.
          4. We investigate disputes thoroughly and without delay.
          5. We empower our dispute resolution specialists and equip them with appropriate knowledge to effectively assess and review any dispute.
          6. We consider our customers personal circumstances when reviewing disputes with respect and sensitivity.
          7. When we become aware that we have done something wrong, we act promptly to provide a resolution.
          8. We keep our customers up to date on the progress of their dispute.
          9. We are open about avenues for resolution and dispute escalation and co-operate with any external review of the dispute.
          10. We act on and are open to feedback and respond to issues that could impact other customers.