The impact of COVID-19 has thrown much of the world into uncharted territory. As an Australian owned insurer, eric remains committed to providing the dedicated service and support that our customers rely on – now more than ever.
For eric, it is business as usual as all our staff work remotely to navigate the challenges presented by the coronavirus pandemic to ensure we can continue to provide our customers the best possible service.
We recognise that the impacts of the current environment vary for all our customers and we have made some changes to ensure customers can still afford and have access to our products. These changes include:
- We have reduced the premiums on all Motor Vehicle and Motorcycle Insurance renewals to reflect the reduction in vehicle usage.
- We have empowered our Customer Service Team to assist customers who are having difficulties paying their Motor Vehicle or Motorcycle Insurance renewals. This includes options to reduce premiums.
- Claims for essential workers will be fast tracked where possible to minimise disruption.
- We have updated our Financial Hardship Policy, and this is located on our website at www.ericinsurance.com.au
Customers are encouraged to call our Customer Service Team on 1800 999 977 to discuss any issues relating to their policy or policies.
Our Website www.ericinsurance.com.au contains further information on our products, lodging a claim and how to obtain a quote and purchase Motor Vehicle, Motorcycle, Warranty, and Tyre and Wheel Insurance online.
These are strange and challenging times, but the resilience of the Australian community and eric’s ability to operate flexibly in a shifting environment give us confidence that we can work through the coming months together.