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Eric Customer Bushfire Support

Posted on January 10, 2020

Category: News
Eric Insurance extends its thoughts and sympathies to the people and communities that have been affected by the devastating bushfires that continue to burn across Australia. We also want to thank the fire fighters, volunteers and emergency service personnel for the immense effort they are undertaking to support communities in these areas. As a proud Australian company committed to helping people deal with the unexpected, Eric Insurance has pledged to support all customers who have

Eric Insurance Remediation Program

Posted on September 17, 2019

Category: News
September 2019 Eric Insurance has been working with the Australian Securities and Investment Commission (ASIC) to address concerns about the past sale of motor vehicle add-on insurance through motor dealerships. Following discussions with ASIC, Eric has agreed to provide certain refunds to a number of customers for the sale of products sold up until April 2019. Eric is committed to addressing the concerns raised by ASIC by providing insurance products that: provide value for customers,
Over the past 6 months I have been asked by our partners many times about whether Eric will continue to offer the full range of products via our dealer, OEM and salary packaging partners.  In short, the answer is a strong YES……we remain fully committed to providing a range of products that provide better outcomes for consumers and promote the long-term sustainability of the add on insurance industry. To that end, we welcome two important

The genesis Programme

Posted on June 17, 2019

Category: News
I am excited to announce that the rollout of our new ‘genesis Sales System’ is underway and the feedback to date is extremely positive. As Eric’s key tool to respond to the changing regulatory environment and to ensure we exceed customer expectations, we have spent the last 2 years developing and testing genesis. We have drawn on experience and trends overseas, consulted with local dealers and had open dialogue with regulators to ensure we meet
By now all of you would have read a multitude of opinions on the impacts arising from recommendations in the Final Report of the Financial Services Royal Commission. From Eric’s perspective, there were no surprises in this Report and the critical need to focus on customer outcomes was emphatically reinforced across the entire Final Report. From the issue of the three ASIC reports on the add-on insurance space, the first being in February 2016, we

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