We’re all about treating people fairly and helping people deal with the unexpected.
We give people permission to be and do the best they can.
"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."
Culture is the personality of our business. It is made up of each and every individual within our company. We are carefully nurturing the development of our culture, to align with the business strategy. Our people are a big part of that. Having a team that embraces our values will help us deliver the results we need to be an employer of choice and achieve the business strategy.
“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company’s goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated — which is surely the highest standard.”
The Eric DNA is represented by our values
We strive for a culture that empowers our people to be proactive, talk straight and have brave, honest conversations.
Our entire team endorse a genuine, approachable and open door style that supports agile decision making.
As a different kind of insurance company, we passionately challenge average to lead the market with new ideas, making things better for our people, partners and customers.
We put our partners and customers at the centre of everything we do.
So, let's talk about you.
We’re all about making things better. When you join Eric, you belong to our community, so we need your participation and feedback. Here’s some of the support available.