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People & Culture

We’re all about treating people fairly and helping people deal with the unexpected.
We give people permission to be and do the best they can.


"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."


Our Culture

Culture is the personality of our business. It is made up of each and every individual within our company. We are carefully nurturing the development of our culture, to align with the business strategy. Our people are a big part of that. Having a team that embraces our values will help us deliver the results we need to be an employer of choice and achieve the business strategy.

“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company’s goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated — which is surely the highest standard.”

Richard Branson


“The internal customer experience determines the external customer experience”
Shep Hyken


The Eric DNA is represented by our values



We strive for a culture that empowers our people to be proactive, talk straight and have brave, honest conversations.

Real People

Our entire team endorse a genuine, approachable and open door style that supports agile decision making.


As a different kind of insurance company, we passionately challenge average to lead the market with new ideas, making things better for our people, partners and customers.

Customer Centric

We put our partners and customers at the centre of everything we do.


“It is not the employer who pays the wages. He only handles the money. It is the customer that pays the wages.”
Henry Ford


So, let's talk about you.

We’re all about making things better. When you join Eric, you belong to our community, so we need your participation and feedback. Here’s some of the support available.


We annually review salaries and periodically check the market to ensure our team members are fairly and appropriately rewarded.

Career Planning

Thinking of a different role that may suit you better? Looking to plan your progression into a new area? Ask your manager to organise a chat with the leader responsible for that department to find out what you need to do to achieve your aspirations. Ask another team member to mentor you. Let P&C know what you would like to do in the future, so they know when a position is coming up that may suit you.

Advertising internally & externally

You are encouraged to apply for new roles in the business. Where possible, new roles will be advertised internally. We will always treat you fairly, with due regard for your experience, qualifications and capabilities. We will provide feedback on how to develop skills if you are unsuccessful.


Looking for development? We have partnered with Udemy to offer online learning courses. We also offer many courses relevant to our industry and we are planning to keep adding to these. Get certified for Financial Services and first aid. Attend internal training sessions. Research courses that may help with your development or have a chat to P&C for some assistance.

Social Club

We have a great Social Club program to provide more value to you. Events, discounted offers, snacks and services are available.

Employee Assistance

You and eligible family members can access confidential coaching, counselling and wellbeing services provided by Benestar on behalf of us.

Reward & Recognition

A tailored program that rewards and recognises each individual that exceeds expectations.

Manager Assist

If you are a manager, you can access direct support from our leadership team, P&C or confidentially through managerAssist, a telephone advisory service paid for by us to assist you to deal with difficult or complex people issues.

Employee Benefits

We offer great discounts on motor insurance for you and your immediate family. We also have vehicle purchase deals through our partners, and annual flu shots. Get your car cleaned onsite at discounted rates (head office only).


“Build a business that puts its people first. Work with partners who share your same progressive and inclusive values. Focus on delivering a great customer experience, and success will come. Make business a force for good. Stay positive; attitude is everything.”
Richard Branson


General Support

Our leaders, managers and supervisors are here to help and support you. P&C also offers guidance and support. You can access all your records and valuable tools through ActionHRM. Your success is our success. You can ask for any help you need.

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