Linkedin Youtube 1800 999 977 Make a Claim

Total Assist Insurance (TAI)

If your vehicle is stolen or damaged beyond reasonable repair, eric’s TAI can give you added financial protection to cover the additional costs that may be incurred over and above what your comprehensive insurer pays out.

Expenses could include the claim excess, new car on road costs and any personal items lost such as sunglasses, child seats and tools. We also cover any other costs incurred as a result of the accident such as medical or pharmaceutical.

eric’s TAI cover can pay you, depending on the cover chosen, to help out with these unexpected costs.

Key Benefits


Out of Pocket Expenses

If your comprehensive vehicle insurer pays out the agreed or market value to you following a total loss, we will pay you for out of pocket expenses incurred because of the total loss, up to your preselected Maximum Policy Benefit.

Upon provision of receipts eric will pay for items such as:

Incidental Expenses
  • Travel
  • Accommodation
  • Car hire
  • Taxis
  • Phone calls
  • and more…

Personal Expenses
  • Laptops/Tablets/Phones
  • Sunglasses
  • Baby seats
  • Clothing
  • Sporting equipment
  • and more…


No Excess

No excess is applicable on claims.


  • You must be at least 18 years of age at the commencement of the Period of Insurance;
  • You must be the registered owner of the Vehicle; and
  • During the Period of Insurance your Vehicle must be covered by Comprehensive Vehicle Insurance; and
  • The Vehicle must be one of the following:
    • A motor vehicle with a carrying capacity less than 2 tonnes;
    • A motorcycle;
    • A boat;
    • A caravan;
    • A trailered pleasure craft;
    • Campervans; or
    • Any other vehicle approved by us.
  • Vehicle must not be used for excluded purposes (hire / taxis / rental vehicles / rideshare / courier / delivery, including fast food delivery)

Find Out More

The information on this page is a summary only. For full terms, conditions, exclusions and key factors that influence the cost, please refer to the Product Disclosure Statement (PDS).

Ask your dealer or broker today!

Total Assist Insurance (TAI) is only distributed by our Authorised Representatives. Ask your dealer or broker today if they are an eric Authorised Representative.

Frequently Asked Questions

How do I go about cancelling my policy?

You can cancel your policy by phone, email, or by writing to us. You can also use our form on the Contact Us page to submit a cancellation request. After receiving your request, we will then confirm the cancellation of your policy to you.

Can I give someone authorisation to discuss my policy or make changes on my behalf?

Any person can be authorised to amend the policy as long as they have written permission from the main insured to do so. Authorisation can be provided via e-mail to quoting the policy number, or via mail to PO Box 9106 Scoresby Victoria 3179.

How do I update my direct debit details for the payment of policy premiums?

You can contact us directly via e-mail at or via phone on 1800 999 977.


Total Assist Insurance (TAI) is issued by Eric Insurance Limited ABN 18 009 129 793 AFSL 238279 (eric). This website may contain general financial product advice that does not take into account your personal financial circumstance.